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ALL GUARANTEE & WARRANTY INFORMATION

UC4 GOODWOOD TIMBER PRODUCTS: 15 YEAR GUARANTEE – PM DICKSON TIMBER LTD

To redeem your UC4 Goodwood Timber Guarantee please email us a copy of your invoice proof of purchase with the full details of what you wish to claim for. Please note you must make contact within 14 calendar days after your 15 year guarantee time period has expired.

Please email - info@pmdtimber.co.uk

 

General Information

The UC4 Goodwood Range of fencing timbers from PM Dickson Timber Ltd are tanalised and pressure treated; when used in accordance with the appropriate standards and in the relevant Use Class situation they have a 15 year guarantee against failure of the timber from fungal decay or insect attack.

The guarantee is for the re-supply by PM Dickson Timber Ltd for a component that is proven to have failed.

  • The term ‘fungal decay’ as used in the guarantee refers to wood destroying fungi that feed on and degenerate the wood cell walls. It excludes staining and mould fungi associated with the weathering of wood.
  • The term ‘insect attack’ refers to attack by wood digesting insects that destroy the timber structure.
  • The term ‘failed’ refers to damage caused by insects and/or fungi to such an extent that the component is no longer fit for purpose.

 

PM Dickson Timber Ltd Installation & Maintenance Terms:

  • Re-working at the installation site should be limited to cross cutting, boring, drilling or notching.  All exposed surfaces should then be given two liberal brush coats of a suitable preservative such as Ensele according to the directions of the manufacturer.
  • It is important to remember that the penetration achieved by brush is less than that achieved in the pre-treatment process and it is best to avoid or minimise re-working.
  • Treated wood must not be pointed after treatment.
  • Treated wood must never be rip sawn, thicknessed or planed along its length. If this takes place, it must be returned to the treatment plant and retreated prior to use.
  • The cross cut end of a treated post must never be embedded in the ground. For treated timber to be used in Use Class 4, always put an uncut end in the ground.
  • It is important to achieve good drainage away from the treated timber; this can be achieved by placing gravel or loose stones into the hole prior to installing.
  • Using a cement-based mix to fix posts in the ground; ensure that water can drain away from the foot of the post. Do not make a ‘boot’ for a post out of concrete as this will keep the bottom of a post wet for long periods and increase the risk of decay.
  • Treated wood must not be moved from their original installation and re-installed.

 

PM Dickson Timber UC4 Goodwood Timber 15 Year Guarantee Conditions

  • This guarantee only covers “UC4 Goodwood” fence posts, sleepers and timber supplied by PM Dickson Timber Ltd.
  • You are not required to register your guarantee but you will require a proof of purchase in the form of an invoice in order to redeem your guarantee should it be necessary.
  • The guarantee is for the cost of re-supply by PM Dickson Timber Ltd; of a component that is proven to have failed as a result of fungal decay or insect attack within 15 years of supply.
  • To submit a guarantee claim you must: Contact us on 01423 872337 or info@pmdtimber.co.uk within 14 calendar days of your 15 year expiry date to make the request and provide proof of purchase in the form of your invoice.
  • On submission of a claim for product failure under this guarantee, the customer shall provide PM Dickson Timber Ltd with:
    • A cross section of the timber (minimum 200mm length) exhibiting the product failure due to fungal decay or insect attack that is sufficient for testing.
    • Such other information as PM Dickson Timber Ltd may reasonably require such as access to the site of installation etc.
    • A photograph of the affected product in situ.
  • PM Dickson Timber Ltd will promptly investigate the complaint and establish the issues surrounding the claim before a final decision is made on product replacement.
  • Only PM Dickson Timber Ltd UC4 Goodwood timber must be used in ground contact situations.
  • The 15 year guarantee is not transferable and no alternative will be offered.
  • This guarantee does not affect the statutory rights of the consumer.

 

PM Dickson Timber UC4 Goodwood Timber 15 Year Guarantee Exclusions

This guarantee does not cover/apply to;

  • The costs of removal or reinstatement of such components or consequential costs or loss due to failure of the component.
  • Labour associated with removal and replacement of any warranted products.
  • Any pressure treated fencing timbers removed from their original installation and re-used at a new location.
  • Accidental Damage or Subsidence.
  • Failure to follow PM Dickson Timber Ltd installation recommendations.
  • Colour variation. (Wood is a natural product and colour variation will occur)
  • Damage caused by ‘weathering’ of wood, including but not limited to raised grain, splitting, cracking, twisting, warping, shrinkage, swelling or any other physical property of the wood, or where untreated material is exposed by the effects of this weathering. It also excludes staining and mould fungi associated with the weathering of wood.
  • A piece of treated timber that is cut, drilled or notched after preservation unless the exposed area has been sufficiently re-treated.
  • Mould growth on treated wood products.
  • Damage during transit or in storage.

 

UC4 TREATED INCISED TIMBER: 15 YEAR GUARANTEE/WARRANTY - ECC

To register for your ECC incised timber warranty please follow this link - http://www.ecc.ie/warranty

To redeem your warranty please register your details with ECC and attach or forward your proof of purchase within 90 days of buying your UC4 Incised Timber product.

 

ECC Installation & Maintenance Terms:

  • Re-working at the installation site should be limited to cross cutting, boring, drilling or notching.  All exposed surfaces should then be given two liberal brush coats of a suitable preservative as recommended by the manufacturer of the industrial wood preservative used in the original treatment.
  • It is important to remember that the penetration achieved by brush is less than that achieved in the pre-treatment process and it is best to avoid or minimise re-working.
  • Treated wood must not be pointed after treatment.
  • Treated wood must never be rip sawn, thicknessed or planed along its length. If this takes place, it must be returned to the treatment plant and retreated prior to use.
  • The cross cut end of a treated post must never be embedded in the ground. For treated timber to be used in Use Class 4, always put an uncut end in the ground.
  • It is important to achieve good drainage away from the treated post; this can be achieved by placing gravel or loose stones into the hole prior to installing the incised post. If using a cement-based mix to fix posts in the ground, ensure that water can drain away from the foot of the post. Do not make a ‘boot’ for a post out of concrete as this will keep the bottom of a post wet for long periods and increase the risk of decay.
  • Treated wood must not be moved from their original installation and re-installed.

 

ECC Warranty Conditions:

  • This warranty only covers “Incised UC4” fence posts and sleepers supplied by ECC Teo.
  • To activate the 15 year warranty, all details and submissions must be registered as outlined above.
  • Registrations for the 15 year warranty must be received no later than 90 days from the invoice date to validate any registration.
  • Upon registration with proof of purchase submitted, the claimant will be sent an email or postal confirmation with notification of registration to the warranty scheme registered on www.ecc.ie/warranty.
  • The guarantee is for the cost of re-supply by ECC Teo; of a component that is proven to have failed as a result of fungal decay or insect attack within 15 years of supply.
  • It does not cover the costs of removal or reinstatement of such components or consequential costs or loss due to failure of the component.
  • To submit a warranty claim you must: Contact the ECC Customer Sales on 0845 3990919 or info@ecc.ie within two weeks of 15 year expiry date to make the request and provide proof of registered warranty, as per written confirmation sent at the time of online  warranty registration.
  • On submission of a claim for product failure to ECC Teo under this Warranty, the customer shall provide ECC Teo with:
    • A cross section of the timber (minimum 200mm length) exhibiting the product failure due to fungal decay or insect attack that is sufficient for testing.
    • Such other information as ECC Teo may reasonably require such as access to the site of installation etc.
    • A photograph of the affected product in situ.
  • ECC Teo will promptly investigate the complaint and establish the issues surrounding the claim before a final decision is made on product replacement.
  • The terms “rot” and “fungal decay” as used in this Guarantee mean attack by wood destroying fungi that disintegrate the wood cell walls.
  • “Weathering” of wood is not fungal decay or rot of any type or definition and is excluded.
  • The term ‘insect attack’ refers to attack by wood destroying insects that destroy the timber structure such as termites.
  • The term ‘failed’ refers to damage caused by insects and/or fungi to render the component no longer fit for purpose.
  • Only ECC Teo “Incised UC4” Timber treated to Use Class 4 must be used in ground contact situations.
  • Users should refer to additional information in relation to exclusions available at www.ecc.ie
  • The 15 year warranty is not transferable and no alternative will be offered.
  • This guarantee does not affect the statutory rights of the consumer.

 

ECC Exclusions

This Warranty does not apply to: 

  • Consequential Loss.
  • Accidental Damage or Subsidence.
  • Failure to follow ECC installation recommendations.
  • Labour associated with removal and replacement of any warranted products.
  • Colour variation. (Wood is a natural product and colour variation will occur)
  • Any ECC Teo ‘ECC Incised’ pressure treated fencing components supplied for use outside of European markets.
  • Removal of Incised timber from their original installation and re- used at a new location.
  • Building poles, commercial vineyard stakes or peeler core landscape timbers.
  • Damage caused by ‘weathering’ of wood, including but not limited to raised grain, splitting, cracking, twisting, warping, shrinkage, swelling or any other physical property of the wood, or where untreated material is exposed by the effects of this weathering.
  • Timber degrade which is the result of the natural movement of wood in service, including weathering, twisting and splitting of components.
  • A piece of treated timber that is cut, drilled or notched after preservation unless the exposed.
  • Areas of wood where preservative surface penetration is consistently limited to less than 3mm or is effectively unachievable due to natural variations in the wood substrate and/or abnormal growth characteristics.
  • Mould growth on treated wood products.
  • Damage during transit or in storage.

 

ECOSCAPE DECKING: 10-25 YEAR LIMITED WARRANTY

To register for your Ecoscape Decking Warranty please follow this link - https://ecoscapeuk.co.uk/warranty-registration/

To redeem your warranty please register your details with Ecoscape and attach or forward your proof of purchase within 90 days of buying your products from PM Dickson Timber Ltd.

 

Ecoscape Warranty Conditions

At Ecoscape we believe in quality and the Buy Well, Buy Once philosophy. This is why our composite decking, fencing and cladding boards are manufactured and quality checked to the highest standards ensuring peace of mind with the life span of our products. Our warranty ensures we will uphold to the conditions laid down for each product warranty documentation. On all Forma products we will issue you with a 25 year limited warranty and Clarity products a 20 year residential limited warranty and 10 year limited warranty depending on the installation application of the boards as long as it is registered within 90 days of the installation and have been installed in accordance to the installation guides using Ecoscape clip fixings to secure to subframe. This only applies to Ecoscape decking and cladding boards, edging and trims.

  • Under normal use and service conditions, the product is guaranteed for a period of 20 years (Clarity) from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting only.
  • Or 25 years (Forma) from the date of the original consumer purchase against structural damage from fungal decay, termites, rotting, splintering or splitting and colour change with UV exposure only. 
  • If a fault occurs with the decking within the warranty period, then the purchaser shall notify Ecoscape UK in writing.
  • Ecoscape UK Ltd will investigate the fault and if necessary, appoint a representative to inspect the deck (any expenses incurred by Ecoscape UK will be charged to the purchaser at cost and will be fully refundable if Ecoscape UK Ltd’s product is found to be at fault).
  • If the material is found to be at fault, then Ecoscape UK Ltd will either replace the material or refund a percentage of the original material purchase price. Ecoscape UK Ltd will not accept any claim for any consequential losses, nor will any recompense be made to the customer for initial installation costs.
  • If there is any dispute over a claim, the decision of Ecoscape UK Ltd is final and binding.

 

Ecoscape Installation & Maintenance Guidelines

  • Before starting installation, Ecoscape UK Ltd instructions must be followed carefully - Ecoscape Decking Installation Guide. These are the recommended guidelines and do not replace official rules, building regulations and/or instructions by architects, designers, engineers, fitters/installers, builders or contractors.
  • Buyer and/or Buyer’s architect, designer, engineer, fitters/installer, builder or contractor defines the intended usage and where considerations such as the following are taken into account: structural capability calculated by a structural engineer; load-bearings which affected by the kind of traffic the floor is to withstand; the site conditions, being under which conditions the floor will be used.
  • All of Ecoscape products are low maintennace, they do not need to be painted stained sealed or oiled. However we do reccomend a periodical clean of any composite materials to avaoid the accumulation of surface dirt and keep the material in the best possible condition to enjoy year after year. Please find our downloadable AFTER CARE SHEET for help and advise on how to look after your materials.

Ecoscape Disclaimer

  • Although Ecoscape UK’s materials are durable and long lasting. Of the two ranges we offer, each has benefits over the other;
  • Ecoscape Clarity products attain an exreamly good slip resistance score in accordance to PTV Slip Test BS 7976-2:2002 (Four S / Slider 96) in both wet and dry conditions however, this surface is not resistant to scratching or changes in colour with exposure to UV light and some change may present in lighter colours in the Clarity range. (Wood plastic composites contain natural wood fibres which contain organic lignin which is the timber compound that greys with exposure to UV. Darker colours which contain large amounts of dye in do not show this greying)
  • Forma products do not attain as significantly high slip test resistance in PTV Slip Test BS 7976-2:2002 (Four S / Slider 96) however, they are scratch and stain resistant and are warrantied for colour change with exposure to UV light.

 

FENCEMATE DURAPOST: 10-25 YEAR GUARANTEE

To register for your DuraPost guarantee please follow this link - https://www.birkdalesales.com/durapost/guarantee

To redeem your guarantee please register your details with Birkdales and attach or forward your proof of purchase within 90 days of buying your product from PM Dickson Timber Ltd.

 

  • The FENCEMATE® DuraPost® Guarantee gives you the peace of mind that your DuraPost fence post is guaranteed against failure due to corrosion for up to 25 years subject to normal maintenance and proper use.
  • The length of the guarantee is dependent on whether the product has been powder-coated and the nature of the local environment as categorised in ISO 12944-2.
  • The below graph shows our Guarantee offer in relation to location of installation of the DuraPost®.

 

Corrosivity risk Situation of installation in UK or Ireland Pre-galvanized DuraPost Warranty (Years) Pre-galvanized and Powder Coated DuraPost Warranty (Years)
Very low Install up to within 5 miles of coastline excluding medium/high category 15 25
Medium Within 5 miles of coastline or industrial areas excluding high category 10 20
High On coastline, offshore location or extreme industrial area 5 15 

 

 

Claiming

In the event of product failure due to corrosion, the product will be replaced free of charge provided that:

  • You are able to provide evidence of the failure at a location related to a previously registered guarantee;
  • No alterations have been made to the product;
  • The guarantee is registered on the DuraPost website correctly with all details correctly submitted; and
  • The claim relates to a location in the UK or Ireland.

Exclusions

The FENCEMATE® DuraPost® Guarantee shall not apply to defects caused by:

  • Misuse and/or neglect of the product;
  • Accidental Damage to the product;
  • Damage to the product caused by installation that was not compliant with the instructions accompanying the FENCEMATE® DuraPost®;
  • Usual wear and tear;
  • Corrosive damage to the product installed in an environment in corrosivity category C5-M of the ISO 12944-2
  • Alterations that have not been carried out or authorised by a Birkdale approved supplier

Please note that:

  • Birkdale Sales reserve the right to request proof of the defective product, whether that proof be by requesting photographs and/or a representative being called out to inspect the product. A charge of £100.00 (One Hundred Pounds) will be payable for any call out. This charge will be refunded should the inspection confirm that there is a defect with the product.
  • This guarantee covers the cost of replacing defective posts only. Indirect or consequential costs incurred as a result of replacing materials are excluded.
  • The rights and benefits under this guarantee are additional to your statutory rights, which are not affected by the conditions and exclusions in this guarantee.
  • Any claim under this guarantee are available only to consumers in England and Wales.
  • Birkdale Sales will only process your personal information as set out in our privacy policy, a copy of which can be found here: https://www.birkdalesales.com/Privacy.

Guarantor Details

The FENCEMATE® DuraPost® Guarantee is provided by BJA Trading Limited t/a Birkdale Sales (Company No. 5547795) whose registered office is at Granville House The Heights Business Park, Ibstone Road, Stokenchurch, High Wycombe, Buckinghamshire, England, HP14 3BG

Contact Details

When making a claim please contact our Customer Loyalty Department on 0345 646 0591, quoting your name, guarantee registration number and date of purchase.